Warranty & Disclaimer
Coverage of Warranty
Cabinets Den is pleased to provide the following limited warranty on all cabinets imported to, assembled, and sold in the United States by Cabinets Den. This limited warranty is subject to all limitations, exclusions, disclaimers, and procedures set forth herein. Cabinets Den warrants to the original purchasing consumer that all cabinets purchased from Cabinets Den will be free from all unnatural defects in material and workmanship in accordance with the Cabinets Den quality standards sheet under normal residential use for 12 months from the date of the original purchase or as long as the original purchasing consumer owns the home in which such cabinets are installed, whichever is less. This warranty is non-transferable to subsequent owners of the home.
Exclusions
This warranty supersedes any and all previous warranties by Cabinets Den and constitutes the exclusive remedy against Cabinets Den for all defects, damages, and workmanship. There are no implied warranties extending beyond the terms of this warranty. Cabinets Den shall not be liable for any indirect, special, punitive, incidental, or consequential costs, expenses, or damages. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. It is possible that one or more of the limitations and exclusions in this warranty may not apply to you.
Limitations
This warranty shall become void if the cabinets, cabinetwork, drawer slides, or hinges are modified from their original form, improperly installed, or damaged prior to or during the installation or used in any way other than for residential purposes. This warranty covers only parts and materials of the cabinets as supplied by Cabinets Den. This warranty does not cover any products used or installed in connection with cabinets, such as gas or electric appliances, countertops, or plumbing fixtures. This warranty does not apply to products installed in locations that do not maintain year-round environmental controls. This warranty shall not apply to damages caused by transportation, storage, dirt, chemicals, exposure to moisture, humidity, or excessive heat or cold, nor does it cover defects arising from normal wear and tear, misuse, neglect, accidents, alterations, improper use, or failure to maintain properly, house settling, or acts of God. No installer, retailer, distributor, agent, or employee of Cabinets Den has the authority to alter the obligations or limitations in this warranty.
Disclaimers
The following is a brief recap of some of the characteristics of the wood and finishes on the cabinets you are about to purchase. Please read them carefully. If some of these characteristics concern you, please choose something else. We bring these characteristics to your attention so you will realize that Cabinets Den will not be held responsible for these variations in your cabinetry. It is important to note that wood products claimed as defective are most often the result of atmospheric conditions such as excess moisture and humidity. Cabinets Den strongly recommends testing the intended location of the products for such conditions prior to installation.
WOOD AND COLOR VARIATIONS: Wood is a product of nature, and since no two trees are alike, cabinets may vary in color, texture, and grain. Wood characteristics naturally occurring such as variations in color, grain, mineral streaks, pinholes, and knots are not considered defects. Color variations in cabinets are also a natural occurrence due to species, age, character of cabinets, and exposure to UV light and sunlight. For these reasons, new and/or replacement cabinets may not match display samples and/or existing cabinets. This may result in overall color variations, but is not considered a defect.
WOOD DOORS: Wood by nature will undergo expansion and contraction movements year after year as it compensates and adjusts to ever-changing atmospheric humidity and temperature conditions. Cabinets Den's center panels are made of MDF which is a better material to resist and withstand the aforementioned characteristics but not guaranteed. Typically, the panel will return to its normal position within a year once it has adjusted to seasonal changes. It is for these same reasons that it is very common for doors to warp during these periods. Doors that are warped up to 1/4” are not considered defective. Note: It is advisable to check if the door was properly installed since doors that appear warped are very often the result of improper installation.
PAINTED FINISHES: Birch is a non-porous, smooth-grained wood. Additionally, wood by nature undergoes periods of expansion and contraction while it adjusts to atmospheric conditions mentioned above. As such, finish stress lines may become visible on painted cabinets especially at the joints. Any such occurrence is not considered a defect.
GLAZED FINISHES: A glazed finish by character is an uneven finish. Some edges and profiles will have heavier hang up than others and glazing may vary cabinet to cabinet, door to drawer and item to item. This may result in overall color variations but is not considered a defect.
Warranty Performance
If a defect does occur within the terms and conditions of this warranty, such defective part will be repaired or replaced by Cabinets Den at its sole discretion. Cabinets Den will not provide or pay for the cost of removal of defective product, transportation of defective, repaired or replaced product, or installation of repaired or replaced product. Cabinets Den will not be responsible for any shipping damages to the defective, replaced, or repaired product. If the defective item has been discontinued or is not available at the time, Cabinets Den reserves the right to replace the item with the most similar item available in Cabinets Den's inventory at that time. Cabinets Den cannot guarantee that the finish of any replacement will exactly match the finish and appearance of the defective item due to the natural aging process of the wood and finishes of the cabinets. Cabinets Den may require, at its discretion, that the customer submit a clear photo or that a company representative view the item being claimed before honoring this warranty.